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Help centre

Hotel booking FAQs

Learn more about booking hotels on Staze.

  • Adjusting the markup on a booking
  • Can I book a hotel for immediate check-in out of hours? (i.e. after midnight, early morning, during the night)
  • How do I extend an ongoing reservation?
  • Are hotel prices fixed, or do they fluctuate throughout the year?
  • Is there a maximum number of guests allowed per booking?
  • Does Staze provide hotel contact details so we can contact the hotel directly with any issues?
  • How are refunds handled in case of cancellation?
  • What should I do if I encounter technical issues with the platform?
  • How does Staze ensure guest data security?
  • How do I find WPS Seafarer Rates?
  • What's different about WPS Seafarer Rates versus normal Staze bookings?

Making bookings (3)

  • How to book a hotel on Staze (walkthrough video)
  • Can I book for more than 9 guests?
  • What does favouriting a hotel do?

Managing bookings (3)

  • How do I make special requests to the hotel?
  • Will hotels still contact me if there are problems?
  • What does applying markups do?

Amendments (3)

  • How do I amend the dates of a booking?
  • How do I amend the names of guests?
  • How do I amend the number of rooms?

Cancellations (2)

  • Can I cancel bookings for free?
  • How do I cancel a booking?

Billing (2)

  • How do I get a receipt for my booking?
  • How does payment work?

Improving Staze (2)

  • A hotel is more expensive on Staze. What todo?
  • How do I add new hotels to Staze?
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